Customer Portal Help

 
Creating an Account
Reset Your Customer Portal Password
Request a Withdrawal from a Class

Creating an Account & Accepting Policies Through the Parent Portal

1 Go to www.gymnastix.net.
2 Click on “Customer Portal” button in the top of the page.
3 Scroll down to “First Time Here?” and click on “Create Account.”
4 Enter an email address you want associated with your account.
5 Check the boxes to certify you are over 18 and are not a “robot.”
6 Check your email for the validation code and enter it in.
7 On the “Create an Account” screen, enter all the pertinent information
and click “Create an Account.”
8 On the Policies and Procedures screen, read all three (3) policy sections
and click on all the boxes acknowledging your acceptance of the policies,
waiver of liability and billing authorization. All the fields will turn from
red to green.
9 Enter your child’s information and click save. You have now completed
everything necessary to create an account!

GYMNASTIX CUSTOMER PORTAL - RESETTING YOUR PASSWORD 

  1. Visit https://app.iclasspro.com/portal/gymnastixtc/dashboard and click “Log in”.  
  2. If you are a customer who already has an account associated with Gymnastix Training Center click “YES”.  If you are new to Gymnastix, you must create an account first.
  3. Beneath the login section, click “Forgot Password?”.  Then enter the appropriate email associated with your GTC account and click the yellow “Submit” button.
  4. An email will be sent to the email address you entered with a verification code.  Enter this verification code in the area on the “Verify Code” screen and then click the yellow “Verify” button.
  5. Create a new password and re-enter the same password in the second block then click the yellow “Update Password” button.  The password reset was successful only if you see the “Password was updated successfully” pop up.  Then click “Close”.  DO NOT CLICK the yellow arrow unless you clicked “Update Password” first.
  6. Now on the log in screen, enter the appropriate email and new password and click the yellow “Next” arrow.  You should now be logged in.

If you have any troubles with this process, please email us at [email protected] or call 678-546-6626.

HOW TO REQUEST WITHDRAWAL FROM A CLASS

Please note that all enrollment at Gymnastix Training Center continues from month to month until the proper withdrawal is approved.  The following simple steps can help you withdraw your child from class.  This request must take place by the 15th of the month for withdrawal at the end of the current month.  Withdrawal requests after this date will not be honored and must be resubmitted in proper time.  Families are responsible for the next month’s tuition should they fail to withdraw in a timely manner.

TO REQUEST WITHDRAWAL:

  1. Login to the Customer Portal using your email and password.
  2. Click “My Account”.
  3. Choose “Enrollments” under the correct student and your child’s current enrollment(s) will appear.
  4. Select the enrollment you wish to drop and click the “Drop Enrollment” button.
  5. Select the final date of the current month as the drop date and add any notes if appropriate.
  6. Click the “Yes, please drop!” button
  7. The confirmation window stating the “Drop request has been submitted” will appear.  If this confirmation did not appear, the request did not process so please submit the request again.
  8. Click close on the confirmation window.
  9. Within 48 hours the office will email a confirmation of the withdrawal.  
  10. No further charges will be assessed for the withdrawn child unless he/she re-enrolls in classes.